In the realm of Lean Six Sigma, analyzing customer needs is paramount. To achieve this, a powerful tool emerges: the Critical to Quality (CTQ) Tree. This graphical representation segments complex processes into smaller, manageable elements. The CTQ Tree pinpoints those characteristics that are absolutely vital to customer satisfaction, serving as a

In today's dynamic market landscape, understanding your customers' needs and desires is paramount for success. Gathering customer feedback provides invaluable insights into their perceptions, preferences, and pain points. This step-by-step guide will empower you to effectively unveil the voice of your customers and leverage it to drive business gro